Contact information
The Fastest Way To Reach Us
Email is our primary support channel, and the quickest way to get a real answer. Write to hello@auraderm.in and a member of our team will reply, on average, in under 2 hours. WhatsApp messages are welcome too. We are a small team and do not currently take support calls.
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2 hrs Average reply time |
24 hrs Every query answered |
Text WhatsApp messages |
For anything at all, order status, returns, refunds, product questions or advice on how to use a product, write to hello@auraderm.in. This is where our full support team works, so it is the one channel where every request is tracked from start to finish.
Most emails are answered in under 2 hours, and every query gets a reply within 24 hours. Refund and return decisions are shared within 1 business day.
Prefer to type on your phone? Message us on WhatsApp at +91-8493021636. Please note this number receives WhatsApp messages only and is not monitored for calls or SMS.
Please note: WhatsApp is checked through the day, but replies here can take longer than email, and anything involving your order or a refund still has to be handled over email. If your request is time-sensitive, write to hello@auraderm.in first.
AuraDerm is run by a small team, and at our current capacity we are not able to offer telephone support. Rather than leave calls ringing or put you in a queue, we have put everyone on written support, where each request is logged, picked up quickly and followed through to a resolution.
It also means you have a written record of every promise we make, which is genuinely useful when a refund or replacement is involved. We appreciate your understanding, and we will update this page if that changes.
Sending these along with your first message usually means we can resolve everything in a single reply:
— Your order number, for example #1234
— The email address or phone number used to place the order
— What you need help with, in your own words
— Clear photos, if an item arrived damaged, defective or incorrect
Orders & Delivery — Tracking, address changes, delayed or missing parcels. Email us with your order number and we will chase the courier for you.
Returns & Refunds — Handled over email only, so everything is documented. Full terms are on our Refund Policy page.
Product Questions — How to use a product, what suits your skin or hair, ingredients and routine advice. Ask us anything before you buy.
Business & Partnerships — Wholesale, distribution, collaborations and press. Use the same email and add "Business" to your subject line.
AuraDerm is a brand owned and operated by Shahdhar Innovative Private Limited, a company registered in Srinagar, Jammu & Kashmir under the Companies Act, 2013.
| Legal entity | Shahdhar Innovative Private Limited |
| Brand | AuraDerm (auraderm.in) |
| Registered office | Ground Floor, Ranger Stop, Khanyar, S.R. Gunj, Srinagar, Jammu & Kashmir 190002, India |
| CIN | U47912JK2023PTC014770 |
| GSTIN | 01ABLCS1883Q1ZR |
| Incorporated | 5 July 2023 |
| Support email | hello@auraderm.in |
| +91-8493021636 (messages only, no calls) | |
| Grievance officer | Sandhya Singh, reachable at hello@auraderm.in |
Our support desk runs Monday to Saturday. Messages that come in on a Sunday or a public holiday are picked up on the next working day.
All times listed on this page are India Standard Time (IST).
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Need help? Reach us at hello@auraderm.in WhatsApp +91-8493021636 · messages only, no calls |
Email Support Message on WhatsApp |