Refund policy

We want you to shop with complete confidence. Every order is backed by one of three simple promises:

30-Day Money-Back  —  For most AuraDerm products. If you have tried it and it is not right for you, you are covered for 30 days from delivery.

90-Day Results Guarantee  —  For CyperAura. Use it as directed for a full 90 days; if you see no results, we refund you.

Always Covered  —  Any item that arrives damaged, defective, or incorrect is refunded or replaced straight away, on every product and at any time.

Every AuraDerm product except CyperAura comes with a 30-day money-back guarantee. If you are not happy with your purchase — even if you have opened and tried it — simply email us within 30 days of delivery and we will arrange your refund.

We may ask you to return the item, including any unused portion, before the refund is processed. Refunds are issued to your original payment method.

CyperAura is made with botanical actives like Cyperus rotundus that work gradually, not overnight. Real, visible change builds with consistent use, so this guarantee simply asks for a little patience in return.

Use CyperAura as directed for a full 90 days. If you have completed the 90 days and still do not see a difference, contact us and we will happily refund you.

Please inspect your order as soon as it arrives. If any item is damaged, defective, or not what you ordered, email hello@auraderm.in with your order number and clear photos, ideally within 7 days of delivery.

This applies to every product, including CyperAura, and is honoured at any time regardless of the guarantee windows above. Once verified, we will arrange a full refund or send a replacement at our cost — whichever you prefer.

1Email hello@auraderm.in with your order number and the reason for your request (add photos if the item is damaged).

2Our team will review and respond within 1 business day with a decision.

3If a return is needed, you'll receive a prepaid return shipping label and simple packing instructions.

4Ship the item back using the label provided. Items sent back without prior approval cannot be accepted.

—  CyperAura refunds requested before the 90-day period is complete (unless the unit is damaged, defective, or incorrect)

—  Any request made after the applicable window has passed (30 days for most products, 90 days for CyperAura)

—  Products damaged through misuse, or not used as directed

—  Items marked as final sale or part of a special promotional bundle

—  Returns shipped back without using the prepaid label we provide

Once your request is approved — and we have received the item back, where a return is required — a full refund is issued to your original payment method within 10 business days. For Cash-on-Delivery orders, refunds are sent to a bank account you provide.

We do not process direct exchanges. If you received a damaged or incorrect item and would prefer a replacement over a refund, just mention this when you contact us — we'll ship the correct product at no charge once approved.

For all other situations, please place a new order for the item you'd like.

To protect the integrity of this policy and ensure fair treatment for all customers:

—  Repeated refund requests may be subject to additional review.

—  Fraudulent or misleading claims will result in denial of the request.

—  Customers who abuse this policy may be permanently restricted from future refunds.

By completing a purchase on auraderm.in, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy, including all eligibility requirements and limitations. Agreement to this policy is implicit at the time of purchase and does not require a separate signature.

AuraDerm reserves the right to update or amend this policy at any time. The version in effect at the time of your purchase governs your order.