Refund policy

We want you to shop with complete confidence. Every order is backed by one of three simple promises:

30-Day Money-Back  —  For most AuraDerm products. If you have tried it and it is not right for you, you are covered for 30 days from delivery.

90-Day Results Guarantee  —  For CyperAura. Use it as directed for a full 90 days; if you see no results, we refund you.

Always Covered  —  Any item that arrives damaged, defective, or incorrect is refunded or replaced straight away, on every product and at any time.

Every AuraDerm product except CyperAura comes with a 30-day money-back guarantee. If you are not happy with your purchase — even if you have opened and tried it — simply email us within 30 days of delivery and we will arrange your refund.

We may ask you to return the item, including any unused portion, before the refund is processed. In some cases we will waive the return altogether and simply refund you. Our team will tell you which applies when they reply.

Bought a multi-unit bundle? You can return part of it. We refund the amount you actually paid for the units you send back, calculated at the bundle price rather than the single-unit price.

CyperAura is made with botanical actives like Cyperus rotundus that work gradually, not overnight. Real, visible change builds with consistent use, so this guarantee simply asks for a little patience in return.

Use CyperAura as directed for a full 90 days. If you have completed the 90 days and still do not see a difference, contact us and we will happily refund you.

Please inspect your order as soon as it arrives. If any item is damaged, defective, or not what you ordered, email hello@auraderm.in with your order number and clear photos, ideally within 7 days of delivery.

This applies to every product, including CyperAura, and is honoured at any time regardless of the guarantee windows above. Once verified, we will arrange a full refund or send a replacement at our cost — whichever you prefer.

Changed your mind? You can cancel any order within 12 hours of placing it, as long as it has not already been dispatched. Email hello@auraderm.in with your order number and we will cancel it and refund you in full.

After 12 hours your order has usually been packed and handed over to our courier, so we can no longer stop it. Once it reaches you, the guarantees above still apply and you can request a return using the steps in Section 06.

1Email hello@auraderm.in with your order number and the reason for your request (add photos if the item is damaged).

2Our team will review and respond within 1 business day with a decision, and will tell you whether the item needs to come back to us.

3If a return is needed, you'll receive a prepaid return shipping label and simple packing instructions. You never pay return postage.

4Ship the item back using the label provided. Items sent back without prior approval cannot be accepted.

—  CyperAura refunds requested before the 90-day period is complete (unless the unit is damaged, defective, or incorrect)

—  Any request made after the applicable window has passed (30 days for most products, 90 days for CyperAura)

—  Products damaged through misuse, or not used as directed

—  Items marked as final sale

—  Free gifts and promotional items, which carry no cash value and are not refunded separately

—  Returns shipped back without using the prepaid label we provide

Once your request is approved — and we have received the item back, where a return is required — a refund is issued within 10 business days. We refund the full amount you actually paid, including any prepaid discount that was applied to your order.

Prepaid Orders  —  Refunded straight back to the original payment method used at checkout.

Cash-on-Delivery Orders  —  Because there is no payment method to reverse, we simply ask you for a UPI ID and send the money there. Nothing is deducted.

We do not process direct exchanges. If you received a damaged or incorrect item and would prefer a replacement over a refund, just mention this when you contact us — we'll ship the correct product at no charge once approved.

For all other situations, please place a new order for the item you'd like.

To protect the integrity of this policy and ensure fair treatment for all customers:

—  Repeated refund requests may be subject to additional review.

—  Fraudulent or misleading claims will result in denial of the request.

—  Customers who abuse this policy may be permanently restricted from future refunds.

AuraDerm is a brand owned and operated by Shahdhar Innovative Private Limited, a company registered in Srinagar, Jammu & Kashmir under the Companies Act, 2013.

By completing a purchase on auraderm.in, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy, including all eligibility requirements and limitations. Agreement to this policy is implicit at the time of purchase and does not require a separate signature.

Shahdhar Innovative Private Limited reserves the right to update or amend this policy at any time. The version in effect at the time of your purchase governs your order.

Last updated: August 2026