Shipping policy
Our Shipping Promise
Every order is processed within 24 hours and shipped by air. You'll receive tracking by email or SMS the moment your parcel leaves us, so you always know exactly where it is.
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24h Order processing |
2–4 Typical days |
100% Shipped by |
All orders are processed within 24 hours from the time they are placed. Once processed, you will receive an email or SMS confirmation with your tracking details.
Please note: orders placed after 6:00 PM are processed on the next business day. Orders placed on weekends and public holidays are processed within 48 hours.
We ship all our orders via air transport to ensure faster delivery and product safety.
Tier 1 & Tier 2 Cities — Orders typically arrive within 2–4 business days after dispatch.
All Other Cities — Orders generally arrive within 4–7 business days after dispatch, depending on location and courier service availability.
These timelines are estimates, not guarantees. Delivery may occasionally stretch beyond the windows above due to factors outside our control — courier delays, weather conditions, regional disruptions, or other unforeseen logistical challenges.
If your delivery is running late, your tracking link will show the latest status. You can always write to hello@auraderm.in and we'll chase it with the courier for you.
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. From time to time, we may offer free shipping promotions on select products or order values.
1You place your order on auraderm.in and receive an order confirmation.
2Our team processes and packs it within 24 hours of the order being placed.
3Your parcel is dispatched by air and a tracking link is sent by email or SMS.
4Track it in real time until it arrives at your door.
Once your order has been dispatched, you will receive a tracking link via email or SMS. Use this link to monitor the real-time status of your delivery at any point.
In rare cases, delivery may be delayed due to remote delivery locations, courier issues, or external events.
If your order has not arrived within the expected timeframe, email hello@auraderm.in and our support team will look into it for you.
Please ensure all shipping details — name, address, and contact number — are entered correctly during checkout.
AuraDerm will not be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
By completing a purchase on auraderm.in, you acknowledge that you have read, understood, and agreed to the terms of this Shipping Policy, including all timelines and limitations. Agreement is implicit at the time of purchase and does not require a separate signature.
AuraDerm reserves the right to update or amend this policy at any time. The version in effect at the time of your purchase governs your order. Last updated: October 2025.
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Shipping questions? Reach us at hello@auraderm.in All queries answered within 24 hours |
Email Support |